Documentation

Complete guide to Reclaim revenue recovery platform

Introduction

What is Reclaim?

Reclaim is an AI revenue-recovery platform for failed payments. It observes failed payment attempts, diagnoses the failure, determines relevant interventions, evaluates recovery alternatives, builds a bounded plan, executes permitted actions, and adapts when payment state changes.

Reclaim is not a retry bot and not a chatbot.

Core Principle

**AI decides what should happen. Deterministic infrastructure guarantees what is allowed to happen.**

AI Responsibilities

  • Failure diagnosis
  • Customer/payment context interpretation
  • Candidate generation
  • Counterfactual reasoning
  • Recovery planning
  • Replanning
  • Natural-language explanation

    • Deterministic Responsibilities

  • Payment state
  • Hard constraints
  • Expected-value calculation
  • Idempotency
  • Action execution
  • Stopping rules
  • Audit trail